Our commitment to privacy
We take our responsibility to protect the personal information provided to us very seriously. This statement explains how we do that. It describes exactly what we do with the personal information in our possession, how we protect it, and your rights regarding privacy (if applicable).
In the event that this Privacy Statement is amended
Igluu may update this Privacy Statement from time to time. In this case, the revised statement will be posted on this page, and, when necessary, a notice will be posted on our homepage. You should consult this page from time to time to check for any changes.
The personal information we collect
When we collect personal information, we are transparent about how we will use it.
We collect information:
- Via our website or the websites of our branches – for example, names, addresses, or email details.
- During meetings with staff or business associates, such as when exchanging business cards, or during conferences and business events.
- That you provide to us in connection with the services we provide, for example in connection with a lease agreement.
- Which we use to confirm your identity, such as a passport or proof of residence.
Our legal basis for processing your information
We rely on a number of different legal bases for processing personal information and special category personal information. This includes processing personal information where it is in our legitimate interests to do so, where it is necessary for the performance of a contract, or where
processing is necessary for us to comply with our obligations under employment law. When it is in our legitimate interest, this means that we use personal information to run our business and to provide the services requested of us. We only collect information that has been voluntarily provided. You are not obliged to provide us with personal information. However, if you do not provide us with the information that is legally necessary or required for us to do our work, we may not be able to provide certain products or services.
How we use your information
We use your personal information in compliance with all relevant laws and may use it in the following ways:
- We may use the personal information you provide about members and tenants or other individuals to provide services on your behalf, such as managing a lease agreement.
- We may use the contact details you have provided to respond to your requests.
- We may use identity documents to verify your identity as a condition of providing Igluu services and products in accordance with legal and regulatory requirements.
- We may use personal financial information to assess your access to Igluu products and services.
- When you give us permission, we use your personal data to send you marketing and advertising materials about Igluu’s services. You can opt out of this at any time by sending an email to info@igluu.nl.
- Personal data may also be used to inform you about Igluu services that may be of interest to you.
- Igluu also uses cookies or similar technologies for this purpose.
- Personal information may be used to ensure the security of our business premises and premises used by our third parties, for example through the use of surveillance cameras.
Who we share personal information with
We may share your personal information with:
- Igluu employees who require this information in order to perform their duties.
- Companies that support the products and services we provide to you.
- Any person for whom you give us permission.
- Official authorities for the detection and prevention of criminal activities, e.g., money laundering, theft, fraud, terrorism, cybercrime.
- We will never sell your personal information, and we take measures to keep your data safe and secure.
Terminating our contact with you
If you have given us permission to provide you with marketing and information, you can withdraw that permission at any time by sending an email to info@igluu.nl.ken.
Keeping your information secure
We are committed to implementing and maintaining adequate security measures to protect personal information, regardless of its location and whether it is in electronic or manual form. To this end, we may use a variety of mechanisms depending on where the information is stored and the relationship between Igluu and the receiving companies.
Your rights
Where applicable, you have the following rights regarding your personal information:
Request a copy of the info we have
You have access to the personal information we hold about you. To access this information, please contact us by email at info@igluu.nl. There is no charge for providing you with this information.
We ask that you do not use your information
If you have a reason why you do not want us to store or use your information, please contact us by email at info@igluu.nl. We may need to retain certain information about you for legal or business reasons, for example to comply with a regulatory requirement.
Have your information corrected
If you believe that the personal information we hold about you is incorrect, please contact us at info@igluu.nl and we will check it and correct it if necessary. We are committed to keeping information accurate and up to date.
How long do we retain your information?
We aim to retain your information for as long as necessary for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information, please contact us at info@igluu.nl.
How to file a complaint?
If you wish to lodge a complaint about the way we handle your personal information, please contact us directly at info@igluu.nl. If you are dissatisfied with how we handle your complaint, you can contact the data protection authority, if applicable. Dutch Data Protection Authority Tel. +31 70 888 8500.
Other ways to contact us
If you have any other questions regarding your personal information, please contact us by email at info@igluu.nl.
For all requests not related to your personal information, please contact us at info@igluu.nl.
Igluu BV – Chamber of Commerce 52742873 – VAT NL850577913B01 – IBAN NL06 RABO 0146 7871 37
Igluu Den Haag BV – Chamber of Commerce 92919332 – VAT 866216388B01 – IBAN NL30 ABNA 0892 0773 01
Change to privacy statement
This privacy statement is subject to change. This privacy statement was last amended on March 24, 2025.